Shipping policy

Collection Details 

If you’ve selected factory collection, we’ll send you an email as soon as your item(s) are ready to collect. Please head to "Choco Pick & Pack" to collect your chocolate.

Collection times:
Monday–Friday, 8am–5pm (subject to factory closure days).

Delivery Scheduling

We’re unable to hold orders or schedule delivery for a specific day. All orders are processed as soon as they’re placed and usually arrive within 2-4 working days.

Please note: emailing us to request a delay in dispatch or delivery isn’t possible, as we don’t have a system to manage this.

Free Shipping

Free shipping only applies when the total is £40, after any discount codes.

First Time Customer

Our £2.99 shipping offer for 2+ items applies to first-time customers only. Once this offer has been used, it cannot be used again.

Allow enough time!

Please note that we do not offer refunds or returns for delivery times. We ship all products using Royal Mail standard shipping. We aim to get your box to you within 3 working days. While we strive to ensure timely delivery, delivery times may vary depending on your location and other factors beyond our control. 

Easter

Please allow extra time for your Easter orders to arrive.
Easter is one of our busiest periods, and during seasonal peaks we can’t always guarantee that our standard delivery times will apply. 

Christmas

Christmas always brings a rush 🎄 We recommend placing your Christmas order as early as possible and not leaving it until the 22nd of December. In the run-up to Christmas, standard delivery times may not apply due to very high order volumes and courier demand. 

Summer

☀️ If we enter a hot patch, we will automatically pause shipping when temperatures rise above 25°C and will dispatch all orders once things cool down again. 

We do not take responsibility for chocolates arriving melted, so please do check your local weather forecast before placing your order.

If you would still like your order shipped during temperatures above 25°C, please email us with your order confirmation and confirmation that you accept the risk of heat damage, and we will happily dispatch your order for you. ☀️

Yearly Closures

She strongly believes in everyone getting a proper break over the festive period. Time to rest, reset, and step away from the busyness of life.

Because of this, we close Catherine’s Originals after the Christmas rush each year. The exact dates vary annually, but we typically close from 23rd December until early January. During this time, the factory fully shuts down for rest & maintenance. 

  • Orders placed during this period will be shipped upon return

  • Collections are not available while we are closed

  • Customer service emails are still monitored, but responses may be slower than usual

This is an ethos we are proud to protect as Catherine’s Originals continues to grow 💗

2026 Christmas Closure Dates

Wednesday 23rd December 2026 – Tuesday 5th January 2027