We use Royal Mail Tracked 48 for delivering your Catherine's Originals chocolates. Once you place your order, Royal Mail will collect it from our factory and deliver it to you. You'll receive a tracking number via email from Royal Mail to monitor your chocolates' journey.

Please note:

• We cannot offer refunds or replacements if the GPS delivery matches the address you provided.
• If your chocolates are lost or damaged, we will handle the case and send you a new batch.
• Minor chocolate scratches may occur during shipping despite our best efforts to secure the deliveries.

Additional Information:

• Check your junk folder for the Royal Mail tracking email.
• Upon delivery, we receive photo proof from Royal Mail your order has arrived

Address Changes:

• We will try to accommodate address changes if possible. However, once the chocolates are dispatched, changes may not be possible.

Delivery Delays:

• If your chocolates haven't arrived, please wait an extra day or two as Royal Mail can get busy. If they still haven't arrived, contact us with your order number and name, and we will investigate.

Lost Items:

• If your chocolates are lost by Royal Mail, we will file a report and claim it as their error. We will arrange a refund or re-delivery, but this process may take some time.

Catherine's Originals are crafted in-house without gluten or dairy. While our production is safe, some suppliers handle these allergens, so we can't guarantee no traces. We do not advise you eat our chocolates with these allergies.

Yes! The team and the chocolates are all nutty!

Store them in a cool, dry place away from direct sunlight, extreme heat, odour and humidity.

Our chocolates will technically never go off, but they may not be at their best after a long time. We ensure all website orders have at least 1 month before the best-before date, typically the chocolates will have longer than 1 month.

We are alway adapting production, changing methods and learning on the job to develop your chocolates and to get a longer BBD. Your chocolates are made with fine, quality ingredients and our promise to you, is that we will never compromise the quality for the sake of a longer shelf life.

If you have incorrectly entered your address, we are able to change this for you assuming your parcel has not yet been packaged and fulfilled on our system (we need to be notified right away for any changes). If we are not notified in time, your parcel gets shipped and delivery will be attempted. If delivery is unsuccessful, Royal Mail will return your goods to us, we will then refund you the value of your chocolates and you will be sent a confirmation of this (the money can take a few days to come back). If you so wish to place another order with the correct delivery address, you can then do so. If the incorrect address is our fault, we will cover all expenses and send you new goods right away. Please read more on our return and refund policy.

See refund policy.

Please see the shop page and click then scroll down on the item you wish to know the ingredients for.

All boxes will have the ingredients and allergens stated.

"Milk" Hazelnut

Cookies and Cream

Coffee

Coconut

Cherry

Caramel

Honeycomb

Orange and Almond

Lavender and Chamomile

HELL YEAH!

For now, we cannot offer a "pick and mix" style box...yet...

This is because they have been stored in temperatures too hot and/or in direct sun light. Our chocolates are all stored at 18 degrees and this ensures a good finish! It's advised to keep them in the fridge. Blooming is out of our control when they leave our factory, however chocolates are still as yummy if blooming has occurred.

We are a new and small team, we try to respond within 48 hours but please read through our policies and FAQ before reaching out, to see if you can find what you're looking for!

There is a box on the checkout page for your discount code. This cannot be applied when you have placed the order and certain codes cannot be used with other code. Most codes can only be used one time.

We make all our products in-house, ensuring no animal products or the listed may contain allergens are present in our factory. The label "may contain" is due to potential cross-contamination from our raw ingredient sources.