You can track your order by logging into your account. Please note: tracking details will only appear on the Royal Mail Tracking website once your order has been fulfilled and dispatched from our warehouse.

Please note:

• We cannot offer refunds or replacements if the GPS delivery matches the address you provided.
• If your chocolates are lost or damaged, we will handle the case and send you a new batch.
• Minor chocolate scratches may occur during shipping despite our best efforts to secure the deliveries.

Additional Information:

• Check your junk folder for the Royal Mail tracking email.
• Upon delivery, we receive photo proof from Royal Mail your order has arrived

Address Changes:

All changes must be made by logging into your account within 50 minutes of placing your order.

Delivery Delays:

• If your chocolates haven't arrived, please wait an extra day or two as Royal Mail can get busy. If they still haven't arrived, contact us with your order number and name, and we will investigate.

Lost Items:

• If your chocolates are lost by Royal Mail, we will file a report and claim it as their error. We will arrange a refund or re-delivery, but this process may take some time.

Catherine's Originals are crafted in-house without gluten or dairy. While our production is safe, some suppliers handle these allergens, so we can't guarantee no traces. We do not advise you eat our chocolates with these allergies.

Yes! The team and the chocolates are all nutty!

Store them in a cool, dry place away from direct sunlight, extreme heat, odour and humidity.

We ensure all website orders have at least 1 month before the best-before date, typically the chocolates will have longer than 1 month.

We’re unable to make delivery address changes on your behalf. To update your address, please log into your account using the same email you used to place your order, then select your order and make the change manually.

If delivery is unsuccessful, Royal Mail will return the goods to us.

Once received, we will refund you the value of your chocolates and send a confirmation (refunds may take a few days to process).

You may place a new order with the correct address if you wish.

If the incorrect address is our fault, we will cover all expenses and resend your goods right away.

See refund policy.

Please see the shop page, then scroll down on the item you wish to know the ingredients for.

All products will have the ingredients and allergens stated.

"Milk" Hazelnut

Cookies and Cream

Coffee

Coconut

Cherry

Caramel

Honeycomb

Orange and Almond

Lavender and Chamomile

HELL YEAH!

For now, we cannot offer a "pick and mix" style box.

This is because they have been stored in temperatures too hot and/or in direct sun light. Our chocolates are all stored at 18 degrees and this ensures a good finish! It's advised to keep them in the fridge or at room temperature. Blooming is out of our control when they leave our factory.

We are a new and small team, we try to respond within 48 hours but please read through our policies and FAQ before reaching out, to see if you can find what you're looking for!

There is a box on the checkout page for your discount code. This cannot be applied when you have placed the order and certain codes cannot be used with other codes.

We make all our products in-house, ensuring no animal products or the listed may contain allergens are present in our factory. The label "may contain" is due to potential cross-contamination from our raw ingredient sources.